OverviewThis Privacy Policy describes how a/gentic ("we", "us", or "our") collects, uses, and protects your information when you use kb.run (the "Service"). We are committed to protecting your privacy and being transparent about our data practices.Information We CollectAccount InformationWhen you create an account, we collect your email address and any other information you provide during registration.Your ContentWe process and store the documents, messages, and other content you upload to the Service. This content is converted into vector embeddings to enable AI-powered search.Usage DataWe collect information about how you use the Service, including search queries, API calls, and feature usage to improve our product.How We Use Your Information• To provide and maintain the Service• To process your content into searchable vectors• To respond to your inquiries and support requests• To send important service updates• To improve and develop new features• To prevent fraud and abuse
Data Storage and SecurityYour data is stored on LanceDB servers located in the United States. We implement industry-standard security measures to protect your information, including encryption in transit and at rest.While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.Data SharingWe do not sell your personal information. We may share data with:• Service providers who help us operate the platform (hosting, analytics)• Law enforcement when required by law• Other parties with your explicit consent
Your RightsDepending on your location, you may have rights including:• Access to your personal information• Correction of inaccurate data• Deletion of your data• Export of your data in a portable format• Objection to certain processing activities
To exercise these rights, contact us at support@a.gentic.co.Data RetentionWe retain your content and account information for as long as your account is active. Upon account deletion, your data will be permanently removed within 30 days, except where retention is required by law.CookiesWe use essential cookies to maintain your session and preferences. We may use analytics cookies to understand how users interact with our Service. You can control cookie settings through your browser.Children's PrivacyThe Service is not intended for users under 18 years of age. We do not knowingly collect information from children.Changes to This PolicyWe may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.Contact UsFor questions about this Privacy Policy or our data practices, contact us at: support@a.gentic.coa/gentic
1632 1st Ave, No 20997
New York, NY 10028